Terms and Policies

100% returns when needed. We want to listen from you! 

RETURNING BY MAIL (U.S.)
Send us an email to hello@playdidart.com and we will send you a label that you can print a return label and send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

EXCHANGES
For the best service and selection, please call +1 781 475 0911 for assistance or send an e-mail to hello@playdidart.com

REFUNDS 

Items Returned by Mail: If you ordered by credit card, we'll credit your account within 30 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card, we'll mail you a DIDART's Gift Card. If a credit card was used in combination with a Gift Card the entire merchandise amount will be refunded to you as a gift card.

• Shipping Charges: We do not cover the shipping charges.

GIFT CARDS
Gift Cards can't be returned.

QUESTIONS? 
Please call +1 781 475 0911 for inquiries and assistance.

INTERNATIONAL RETURNS
International Didart's orders have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact DIDART's customer service and ask them to send you a Return Merchandise Authorization form. Then mail the completed form with your item(s) to Borderfree, our international shipping partner. Orders returned Playdidart.com will receive a refund for the merchandise but not duties, taxes or tariffs.